Shipping Policy for The Opal Tribe
Effective Date: 13 January 2024
Thank you for choosing The Opal Tribe for your fashion needs. We are committed to providing you with a seamless and enjoyable shopping experience. Please review our shipping policy to understand how we process and deliver your orders.
1. Order Processing:
Orders are processed within 7-10 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods:
We offer standard and expedited shipping options at checkout.
Standard shipping typically takes 4 days for domestic orders and 7 days for international orders.
Expedited shipping options, such as overnight or two-day delivery, are available for an additional fee.
3. Shipping Rates:
Shipping rates are calculated based on the weight of your order and the shipping destination.
Free shipping may be offered for orders exceeding a certain value, and this will be clearly communicated at checkout.
4. Shipping Destinations:
We currently ship worldwide. If your location is not listed, please contact our customer service for assistance.
5. Tracking Information:
Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
Use the provided tracking number to monitor the status of your shipment.
6. Delivery Times:
Estimated delivery times are provided during the checkout process.
Actual delivery times may vary depending on the shipping method, destination, and any potential customs delays for international orders.
7. Customs and Import Duties:
For international orders, customers are responsible for any customs and import duties that may be applied by their country's customs authorities.
We are not responsible for any delays or additional charges caused by customs processes.
8. Address Accuracy:
Please ensure that your shipping address is accurate and complete to prevent any delivery issues. The Opal Tribe is not responsible for orders shipped to incorrectly provided addresses.
9. Lost or Stolen Packages:
The Opal Tribe is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
If you encounter delivery issues, please contact the carrier directly to resolve the matter.
10. Returns Due to Shipping Issues:
If your order is returned to us due to an incorrect address provided by the customer or failure to claim the package, additional shipping charges may apply for reshipment.
11. Contact Information:
For any inquiries or assistance regarding your order's shipping, please contact our customer service at [firstname.lastname@example.org / 9890590101].
The Opal Tribe reserves the right to update this shipping policy at any time. Please review the policy periodically for any changes. By placing an order with us, you agree to the terms outlined in this shipping policy.
Thank you for choosing The Opal Tribe!